Some customers of DirecTV are angry about the abrupt loss of Disney’s entertainment channels. However, there is good news, you can get a potential cashback of $20. Due to a dispute between both DirecTV and Disney regarding new carriage deals, millions of customers could not access famous stations like ESPN, FX, National Geographic and Freeform. While the two companies are still negotiating, affected customers will receive $20 credit from DirecTV as compensation for the inconvenience caused in terms of these channels being unreachable. However, you need to know how to qualify and claim this credit.
Why is DirecTV offering a $20 credit
The $20 credit is for customers with DirecTV who have had their Disney channels affected by the blackout in the channels owned by disney. DirecTV and its parent company Disney were supposed to come up with a new agreement regarding carriage terms but they did not reach an understanding leading to a blackout of some disney owned channels. This disruption also affected major sporting events such as the U.S. Open tennis tournament and college football matches, culminating into total frustrations among numerous customers.
DirecTV’s chief content officer, Rob Thun, criticized Disney’s stance in his statement, “The Walt Disney Co. is once again refusing any accountability to consumers, distribution partners, and now the American judicial system.” Furthermore, he stated that Disney’s requests are viewed as anti-competitive and not effective for customers. Until the matter is solved, DirecTV is providing a $20 credit to its subscribers. However, this support includes certain requirements and stages to be followed in order to have it.
Who is eligible for the $20 Credit
Everyone who is subscribed to DirecTV, DirecTV Stream, and U-Verse services and has been affected with the loss of Disney owned channels can get the $20 rebate. Individuals who have active subscriptions in any of the said services can apply.
Key requirements:
- Active account status: Your DirecTV, DirecTV Stream, or U-Verse account needs to be active when you apply and even after application to make sure that the credit is applied.
- Service disruption: Your account needs to be among those who experienced the disruption caused by the removal of Disney channels from the DirecTV lineup.
- Timely application: Make sure to apply for your $20 credit promptly, as it may take some time, possibly, two billing cycles for the credit to appear on your account.
How to claim your $20 credit
To claim your $20 credit, you will need to apply online through the DirecTV website. The process is straightforward, but you may be required to provide some of your basic information in order to verify your eligibility.
Step-by-step instructions:
- Visit the DirecTV website: Go to the DirecTV website
- Enter your service information: You’ll have to select the type of service you have either DirecTV, DirecTV Stream, or U-Verse.
- Choose your service method: Indicate how you receive your DirecTV service. It can be via satellite, streaming, or a different method.
- Provide your contact details: If you use a satellite to receive DirecTV, you will need to enter the email address connected with your account. If you access DirecTV online, log in using your account credentials.
- Submit your application: After filling out the necessary information, submit your application for the $20 credit.
What to expect after applying for the credit
When you are done with your application, here are a few things you need to keep in mind:
- Wait for processing: It could take up to two billing cycles before the $20 credit appears on your statement.
- Monitor your account: Regularly check your account or bill statements to ensure the credit has been applied correctly.
- Contact customer service if needed: If you do not see the credit after two billing cycles, reach out to DirecTV customer service to inquire about the status of your application.
